First Bank Introduces Robot in Branch for Video Customer Interactions, Sparks Viral Response

The next time you step into a First Bank of Nigeria branch, you might be greeted not by a human, but by a robot. A recent viral video captured a customer interacting with a robot representative offering assistance at a branch in Abuja. The two-minute video quickly gained traction on social media.

In recent years, Nigerian banks have been heavily investing in technology and software innovation. According to Punch, banks allocated over N81.92 billion to Information Technology services in the first half of 2022, marking a 58.69% increase from the previous year’s expenditure of N51.62 billion. Additionally, many Nigerian banks have introduced chatbots across various platforms to streamline operations and enhance the overall customer experience.